Refund & Return Policy

We offer a 30-Day Money-Back Guarantee for eligible orders.

Refunds or replacements are available only in the following situations:

• The item arrives damaged.

• The item arrives defective.

• The wrong item is received.

• The package is lost during shipping.

To request a refund or replacement, please contact us within 30 days of delivery and provide clear photos or evidence of the issue.

Please note:

• Returns and refunds are only available for the situations listed above.

• Returns or refunds due to a change of mind are not accepted.

• Customers are responsible for providing accurate shipping information at checkout.

For assistance, please contact:
petzyplay.shop@gmail.com

We are committed to resolving any issue fairly and as quickly as possible.